Refund Policy
At Aquaverse, we aim to maintain a clear and fair refund process for eligible purchases. This Refund Policy explains how refund requests are reviewed, approved, and processed.
Refund Eligibility
Refunds may only be issued for orders that qualify under our Return Policy conditions.
To qualify for a refund:
- Products must be returned unused and in their original condition
- Items must successfully pass inspection after being received
- Customers must provide valid proof of purchase or order confirmation
Aquaverse reserves the right to refuse refunds for returned items that do not meet the required return conditions.
Refund Inspection Process
Once a returned item arrives at our facility, it will be reviewed and inspected by our support team before any refund decision is made.
Customers will be informed whether their refund request has been approved or declined after the inspection process is completed.
Approved refunds will be returned to the original payment method used when placing the order.
Refund Processing Time
Refunds that are approved are typically processed within 5–10 business days.
Please note that banks, payment gateways, and card providers may require additional processing time before the refunded amount becomes visible in your account.
Delayed or Missing Refunds
If your refund has not appeared after the expected timeframe, we recommend the following:
- Check your bank account or payment method
- Review your recent payment or card statements
- Contact your bank or payment provider for additional details
If further assistance is required, please contact our support team with your order information.
Non-Refundable Charges
Unless otherwise required by applicable law, the following costs are generally non-refundable:
- Original shipping charges
- Return shipping expenses
Return shipping costs may only be reimbursed if the customer received an incorrect, faulty, or damaged item supplied by Aquaverse.
Order Cancellation Requests
Orders that have already entered processing or shipping stages are generally not eligible for cancellation.
If your order has not yet been processed, you may contact our support team to request cancellation. However, cancellation approval cannot be guaranteed.
Damaged or Incorrect Orders
If you receive an item that is damaged, defective, or different from what was ordered, please contact us within 48 hours of delivery.
To help us review the matter quickly, customers should provide:
- Order number
- Clear photos of the received item
- A brief explanation of the issue
After review, Aquaverse may offer a replacement, exchange, or refund where appropriate.
Contact Information
Business Name: Aquaverse
Business Email: Support@aquaverse.shop
Business Address: 1501-1685 W 5th St, Colby, KS 67701, USA
Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT-08:00)