Shipping Policy

By placing an order with Aquaverse, customers agree to the terms outlined below.

Estimated Delivery Timeframes

Estimated delivery timelines are provided to help customers understand when orders are expected to arrive.

Delivery estimates are based on:

• Order handling and preparation time
• Shipping carrier transit time

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur due to weather conditions, carrier disruptions, holidays, or other external circumstances beyond our control.

Estimated delivery information may also appear on product pages and during checkout.

Order Processing Cut-Off Time

Orders submitted before 4:00 PM (GMT-08:00), Monday through Friday, are generally eligible for same-day processing.

Orders placed after the cut-off time, on weekends, or during public holidays are typically processed on the next business day.

Handling & Processing Time

After successful payment confirmation, orders require preparation before shipment.

Estimated Handling Time:

1–3 Business Days

Processing Days:

5–10 Business Days

During this stage, orders may go through:

• Payment verification
• Product inspection
• Packaging and shipment preparation

Orders are not usually processed or shipped on weekends or public holidays.

Total Estimated Delivery Time

Handling Time (1–3 business days) + Transit Time (5–10 business days)

Approximate Total Delivery Window:

6–13 Business Days

Pricing, Taxes & Currency

All product prices displayed on the Aquaverse website are listed in United States Dollars (USD).

Applicable taxes or additional charges may be calculated during checkout depending on customer location and applicable regulations.

Customers are responsible for providing accurate billing and payment details during checkout.

Shipping Costs

Aquaverse currently offers free standard shipping on eligible orders within the United States.

If expedited or premium shipping options become available, any additional charges will be displayed during checkout before payment confirmation.

Shipping Carriers

We work with third-party shipping carriers and logistics providers to deliver customer orders safely and efficiently.

Shipping carriers may vary depending on operational requirements and destination.

Product Inspection & Shipment Responsibility

All products are inspected before shipment to help ensure they are properly packaged and shipped in acceptable condition.

Responsibility for delivered orders transfers to the customer once the shipment reaches the shipping address provided during checkout.

Address Accuracy & Verification

Customers are responsible for entering accurate and complete shipping details during checkout.

Incorrect or incomplete address information may result in:

• Delivery delays
• Additional shipping charges
• Returned shipments
• Failed delivery attempts

Aquaverse is not responsible for delivery issues caused by incorrect customer-provided address information.

Order Cancellation Requests

Customers may request order cancellation within approximately 12 hours of placing an order, provided the order has not already entered processing or shipping stages.

Orders that have already been processed or shipped are generally no longer eligible for cancellation.

Tracking Information

Tracking details are typically provided after shipment confirmation.

Please allow approximately 24–48 hours for tracking updates to appear within the shipping carrier’s system.

Shipping Availability

Aquaverse currently ships within the United States only.

International shipping services are not available at this time.

Delivery Delays & Exceptions

Although we work to meet estimated delivery schedules, delays may occur due to:

• Weather conditions
• Shipping carrier disruptions
• High seasonal demand
• Transportation or operational delays
• Other unforeseen circumstances

Lost or Damaged Shipments

If your order arrives damaged or appears lost during transit, please contact our support team within 48 hours of delivery or expected delivery date.

To help us review the issue efficiently, customers should provide:

• Order number
• Photos (if applicable)
• Delivery-related details

Our team will review the matter and work toward an appropriate resolution where applicable.

Contact Information

Business Name: Aquaverse

Business Email: Support@aquaverse.shop

Business Address:

1501-1685 W 5th St, Colby, KS 67701, USA

Business Hours

Monday – Friday, 09:00 AM – 05:00 PM (GMT-08:00)