Return Policy

At Aquaverse, we aim to provide customers with a clear and reliable return experience. Customers may request returns for eligible products under the conditions outlined below. This policy applies to orders shipped within the United States.

Return Timeframe

Customers may request a return within 15 days from the delivery date of the order.

Return requests submitted after the allowed return period may not be accepted.

Return Eligibility

To qualify for a return, products must meet the following conditions:

• Items must be unused and unworn
• Products should be returned in their original condition
• Original packaging, labels, and tags should be included where applicable
• Customers must provide valid proof of purchase or order confirmation

Aquaverse reserves the right to decline returns that do not meet these requirements.

Accepted Return Reasons

Returns may be requested for situations such as:

• Damaged or defective products
• Incorrect items received
• Customer-related reasons such as change of mind or unwanted purchases

All return requests are reviewed and subject to approval by our support team.

Return Shipping Responsibility

Customer-Paid Returns

If a customer requests a return for personal reasons, including change of mind, incorrect selection, or unwanted purchases, the customer will generally be responsible for the return shipping cost.

Customers are advised to package returned products securely and return them in their original condition.

Restocking Fees

Aquaverse does not currently charge restocking fees for approved returns.

Any approved refund will be processed according to the terms outlined in our Refund Policy.

How to Request a Return

To begin a return request, customers should:

• Contact Support@aquaverse.shop within 15 days of delivery
• Provide the order number and reason for the return request
• Follow the instructions shared by our customer support team
• Ensure the item is packaged securely before shipment

Returns sent without prior approval or authorization may not be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from the item ordered, please contact us within 48 hours after delivery.

To help us review the issue efficiently, customers should provide:

• Order number
• Clear photos showing the issue
• A brief explanation of the problem

After reviewing the request, Aquaverse may offer a replacement, exchange, or refund where appropriate.

Contact Information

Business Name: Aquaverse

Business Email: Support@aquaverse.shop

Business Address: 1501-1685 W 5th St, Colby, KS 67701, USA

Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (GMT-08:00)